Duration: 5 Days or 10 Evenings

The skills and knowledge measured by this examination are derived from an
industry-wide Job Task Analysis (JTA) and validated through an industry wide,
lobal survey for which over 2,000 responses were received from Subject Matter
Experts (SMEs) in Q2 2004. The results of this survey were used in weighing
the domains and ensuring that the weighting is representative of the relative
importance of the content.

The Network+ certification covering the 2005 objectives, certifies that the
successful candidates knows the layers of the OSI model, can describe the
features and functions of network components and has the skills needed to
install, configure, and troubleshoot basic networking hardware peripherals and
protocols. A typical candidate should have CompTIA A+ certification or
equivalent knowledge, though A+ certification is not required. In addition to A+
certification level knowledge, candidates are encouraged to have at least nine
months of work experience in network support or administration.

The 2005 objectives update the Network+ certification exam on new
technologies, protocols and cable standards as well as the removal of older and
less common versions of the same. The 2005 objectives also include changes to
the weightings and presentation of objectives within the domains to reflect
changes in the activities of individuals in a networking position. There remains
continued emphasis on hands-on experience knowledge needed in the areas of
network implementation and network support including troubleshooting
scenarios.

This examination document includes exam blueprint, weighting, test objectives
and example content. Example concepts are included to clarify the test
objectives and should not be construed as a comprehensive listing of the
content of the examination. The table below lists the domains measured by
this examination and the extent to which they are represented in the
examination.

Network+ Certification Domain Areas % of Examination
1. Media and Topologies 20%
2. Protocols and Standards 20%
3. Network Implementation 25%
4. Network Support 35%
Total 100%
Note: All percentages are approximate and are subject to change.

COURSE OUTLINE

Domain 1: Media and Topologies
1.1 Recognize the following logical or physical network topologies
given a diagram, schematic or description:
o Star
o Bus
o Mesh
o Ring

1.2 Specify the main features of 802.2 (Logical Link Control), 802.3
(Ethernet), 802.5 (token ring), 802.11
(wireless), and FDDI (Fiber Distributed Data Interface) networking
technologies, including:
o Speed
o Access method (CSMA / CA (Carrier Sense Multiple Access/Collision
Avoidance) and CSMA / CD
(Carrier Sense Multiple Access / Collision Detection))
o Topology
o Media

1.3 Specify the characteristics (For example: speed, length, topology,
and cable type) of the following cable standards:
o 10BASE-T and 10BASE-FL
o 100BASE-TX and 100BASE-FX
o 1000BASE-T, 1000BASE-CX, 1000BASE-SX and 1000BASE-LX
o 10 GBASE-SR, 10 GBASE-LR and 10 GBASE-ER

1.4 Recognize the following media connectors and describe their uses:
o RJ-11 (Registered Jack)
o RJ-45 (Registered Jack)
o F-Type
o ST (Straight Tip)
o SC (Subscriber Connector or Standard Connector)
o EEE 1394 (FireWire)
o Fiber LC (Local Connector)
o MT-RJ (Mechanical Transfer Registered Jack)
o USB (Universal Serial Bus)

1.5 Recognize the following media types and describe their uses:
o Category 3, 5, 5e, and 6
o UTP (Unshielded Twisted Pair)
o STP (Shielded Twisted Pair)
o Coaxial cable
o SMF (Single Mode Fiber) optic cable
o MMF (Multimode Fiber) optic cable

1.6 Identify the purposes, features and functions of the following
network components:
o Hubs
o Switches
o Bridges
o Routers
o Gateways
o CSU / DSU (Channel Service Unit / Data Service Unit)
o NICs (Network Interface Card)
o ISDN (Integrated Services Digital Network) adapters
o WAPs (Wireless Access Point)
o Modems
o Transceivers (media converters)
o Firewalls

1.7 Specify the general characteristics (For example: carrier speed,
frequency, transmission type and topology) ofthe following wireless
technologies:
o 802.11 (Frequency hopping spread spectrum)
o 802.11x (Direct sequence spread spectrum)
o Infrared
o Bluetooth
1.8 Identify factors which affect the range and speed of wireless
service
(For example: interference, antenna type and environmental factors).

Domain 2: Protocols and Standards
2.1 Identify a MAC (Media Access Control) address and its parts.

2.2 Identify the seven layers of the OSI (Open Systems Interconnect)
model and their functions.

2.3 Identify the OSI (Open Systems Interconnect) layers at which the
following network components operate:
o Hubs
o Switches
o Bridges
o Routers
o NICs (Network Interface Card)
o WAPs (Wireless Access Point)

2.4 Differentiate between the following network protocols in terms of
routing, addressing schemes, interoperability and naming conventions:
o IPX / SPX (Internetwork Packet Exchange / Sequence Packet Exchange)
o NetBEUI (Network Basic Input / Output System Extended User Interface)
o AppleTalk / AppleTalk over IP (Internet Protocol)
o TCP / IP (Transmission Control Protocol / Internet Protocol)

2.5 Identify the components and structure of IP (Internet Protocol)
addresses (IPv4, IPv6) and the required setting for connections across
the Internet.

2.6 Identify classful IP (Internet Protocol) ranges and their subnet
masks (For example: Class A, B and C).

2.7 Identify the purpose of subnetting.

2.8 Identify the differences between private and public network
addressing schemes.

2.9 Identify and differentiate between the following IP (Internet
Protocol) addressing methods:
o Static
o Dynamic
o Self-assigned (APIPA (Automatic Private Internet Protocol Addressing))

2.10 Define the purpose, function and use of the following protocols
used in the TCP / IP (Transmission Control Protocol / Internet
Protocol) suite:
o TCP (Transmission Control Protocol)
o UDP (User Datagram Protocol)
o FTP (File Transfer Protocol)
o SFTP (Secure File Transfer Protocol)
o TFTP (Trivial File Transfer Protocol)
o SMTP (Simple Mail Transfer Protocol)
o HTTP (Hypertext Transfer Protocol)
o HTTPS (Hypertext Transfer Protocol Secure)
o POP3 / IMAP4 (Post Office Protocol version 3 / Internet Message Access
Protocol version 4)
o Telnet
o SSH (Secure Shell)
o CMP (Internet Control Message Protocol)
o ARP / RARP (Address Resolution Protocol / Reverse Address Resolution
Protocol)
o NTP (Network Time Protocol)
o NNTP (Network News Transport Protocol)
o SCP (Secure Copy Protocol)
o LDAP (Lightweight Directory Access Protocol)
o IGMP (Internet Group Multicast Protocol)
o LPR (Line Printer Remote)

2.11 Define the function of TCP / UDP (Transmission Control Protocol /
User Datagram Protocol) ports.

2.12 Identify the well-known ports associated with the following
commonly used services and protocols:
o 20 FTP (File Transfer Protocol)
o 21 FTP (File Transfer Protocol)
o 22 SSH (Secure Shell)
o 23 Telnet
o 25 SMTP (Simple Mail Transfer Protocol)
o 53 DNS (Domain Name Service)
o 69 TFTP (Trivial File Transfer Protocol)
o 80 HTTP (Hypertext Transfer Protocol)
o 110 POP3 (Post Office Protocol version 3)
o 119 NNTP (Network News Transport Protocol)
o 123 NTP (Network Time Protocol)
o 143 IMAP4 (Internet Message Access Protocol version 4)
o 443 HTTPS (Hypertext Transfer Protocol Secure)

2.13 Identify the purpose of network services and protocols
(For example: DNS (Domain Name Service), NAT (Network Address
Translation), ICS (Internet Connection Sharing), WINS (Windows Internet
Name Service), SNMP (Simple Network Management Protocol), NFS (Network
File System), Zeroconf (Zero configuration),SMB (Server Message Block), AFP
(Apple File Protocol), LPD (Line Printer Daemon) and Samba).

2.14 Identify the basic characteristics (For example: speed, capacity
and media) of the following WAN (Wide Area Networks) technologies:
o Packet switching
o Circuit switching
o SDN (Integrated Services Digital Network)
o FDDI (Fiber Distributed Data Interface)
o T1 (T Carrier level 1) / E1 / J1
o T3 (T Carrier level 3) / E3 / J3
o OCx (Optical Carrier)
o X.25

2.15 Identify the basic characteristics of the following internet access
technologies:
o xDSL (Digital Subscriber Line)
o Broadband Cable (Cable modem)
o POTS / PSTN (Plain Old Telephone Service / Public Switched Telephone
Network)
o Satellite
o Wireless

2.16 Define the function of the following remote access protocols and
services:
o RAS (Remote Access Service)
o PPP (Point-to-Point Protocol)
o SLIP (Serial Line Internet Protocol)
o PPPoE (Point-to-Point Protocol over Ethernet)
o PPTP (Point-to-Point Tunneling Protocol)
o VPN (Virtual Private Network)
o RDP (Remote Desktop Protocol)

2.17 Identify the following security protocols and describe their
purpose and function:
o IPSec (Internet Protocol Security)
o L2TP (Layer 2 Tunneling Protocol)
o SSL (Secure Sockets Layer)
o WEP (Wired Equivalent Privacy)
o WPA (Wi-Fi Protected Access)
o 802.1x

2.18 Identify authentication protocols
(For example: CHAP (Challenge Handshake Authentication Protocol), MS-CHAP
(Microsoft Challenge Handshake Authentication Protocol), PAP (Password
Authentication Protocol), RADIUS (Remote Authentication Dial-In User Service),
Kerberos and EAP (Extensible Authentication Protocol)).

Domain 3: Network Implementation
3.1 Identify the basic capabilities
For example: client support, interoperability, authentication, file and print
services, application support and security) of the following server operating
systems to access network resources:
o UNIX / Linux / Mac OS X Server
o Netware
o Windows
o Appleshare IP (Internet Protocol)

3.2 Identify the basic capabilities needed for client workstations to
connect to and use network resources
(For example: media, network protocols and peer and server services).

3.3 Identify the appropriate tool for a given wiring task
(For example: wire crimper, media tester / certifier, punch down tool or tone
generator).

3.4 Given a remote connectivity scenario comprised of a protocol, an
authentication scheme, and physical connectivity, configure the
connection. Includes connection to the following servers:
o UNIX / Linux / MAC OS X Server
o Netware
o Windows
o Appleshare IP (Internet Protocol)

3.5 Identify the purpose, benefits and characteristics of using a
firewall.

3.6 Identify the purpose, benefits and characteristics of using a proxy
service.

3.7 Given a connectivity scenario, determine the impact on network
functionality of a particular security implementation (For example: port
blocking / filtering, authentication and encryption).

3.8 Identify the main characteristics of VLANs (Virtual Local Area
Networks).

3.9 Identify the main characteristics and purpose of extranets and
intranets.

3.10 Identify the purpose, benefits and characteristics of using
antivirus software.

3.11 Identify the purpose and characteristics of fault tolerance:
o Power
o Link redundancy
o Storage
o Services

3.12 Identify the purpose and characteristics of disaster recovery:
o Backup / restore
o Offsite storage
o Hot and cold spares
o Hot, warm and cold sites

Domain 4: Network Support
4.1 Given a troubleshooting scenario, select the appropriate network
utility from the following:
o Tracert / traceroute
o ping
o arp
o netstat
o nbtstat
o pconfig / ifconfig
o winipcfg
o nslookup / dig

4.2 Given output from a network diagnostic utility (For example: those
utilities listed in objective 4.1), identify the utility and interpret the
output.

4.3 Given a network scenario, interpret visual indicators (For example:
link LEDs (Light Emitting Diode) and collision LEDs (Light Emitting
Diode)) to determine the nature of a stated problem.

4.4 Given a troubleshooting scenario involving a client accessing
remote network services, identify the cause of the problem
(For example: file services, print services, authentication failure, protocol
configuration, physical connectivity and SOHO (Small Office / Home Office) router).

4.5 Given a troubleshooting scenario between a client and the following
server environments, identify the cause of a stated problem:
o UNIX / Linux / Mac OS X Server
o Netware
o Windows
o Appleshare IP (Internet Protocol)

4.6 Given a scenario, determine the impact of modifying, adding or
removing network services
(For example: DHCP (Dynamic Host Configuration Protocol), DNS (Domain
Name Service) and WINS (Windows Internet Name Service)) for network
resources and users.

4.7 Given a troubleshooting scenario involving a network with a
particular physical topology
(For example: bus, star, mesh or ring) and including a network diagram,
identify the network area affected and the cause of the stated failure.

4.8 Given a network troubleshooting scenario involving an
infrastructure
(For example: wired or wireless) problem, identify the cause of a stated
problem (For example: bad media, interference, network hardware or
environment).

4.9 Given a network problem scenario, select an appropriate course of
action based on a logical troubleshooting strategy. This strategy can
include the following steps:
1. Identify the symptoms and potential causes
2. Identify the affected area
3. Establish what has changed
4. Select the most probable cause
5. Implement an action plan and solution including potential effects
6. Test the result
7. Identify the results and effects of the solution
8. Document the solution and process

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Duration: 5:00-8:30pm (Monday - Thursday) /10 Evenings

EXAMINATION OBJECTIVES
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials. The CompTIA A+ Essentials Examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Hands-on experience or equivalent knowledge includes installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventive maintenance of basic personal computer hardware and operating systems.

CompTIA recently convened a core of CompTIA A+ subject matter experts representing a diverse group of employers, educators and IT professionals which resulted in the revised CompTIA A+ examinations objectives. The skills and knowledge measured by these objectives were validated through a survey of more then 5,000 CompTIA A+ certified professionals and employers. The results of the survey were used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of an entry-level IT professional. The intent is to certify individuals in a body of knowledge that is identified and accepted as the baseline or foundation of an entry-level IT professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

The table below lists the domains measured by this examination and the extent to which they are represented. CompTIA A+ Essentials (2007 Edition) exams are based on these objectives.

PERSONAL COMPUTER COMPONENTS
1.1 Identify the fundamental principles of using personal computers

1.2 Install, configure, optimize and upgrade personal computer components

1.3 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components

1.4 Perform preventive maintenance on personal computer components

LAPTOP AND PORTABLE DEVICES
2.1 Identify the fundamental principles of using laptops and portable devices

2.2 Install, configure, optimize and upgrade laptops and portable devices

2.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices

2.4 Perform preventive maintenance on laptops and portable devices

OPERATING SYSTEMS (unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, XP Professional, XP Home and Media Center)
3.1 Identify the fundamentals of using operating systems

3.2 Install, configure, optimize and upgrade operating systems – references to upgrading from Windows 95 and NT may be made

3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems

3.4 Perform preventive maintenance on operating systems

PRINTERS AND SCANNERS
4.1 Identify the fundamental principles of using printers and scanners

4.2 Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners

4.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners

NETWORKS
5.1 Identify the fundamental principles of networks

5.2 Install, configure, optimize and upgrade networks

5.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks

SECURITY
6.1 Identify the fundamental principles of security

6.2 Install, configure, upgrade and optimize security

6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security

6.4 Perform preventive maintenance for computer security

SAFETY AND ENVIRONMENTAL ISSUES
7.1 Describe the aspects and importance of safety and environmental issues

7.2 Identify potential hazards and implement proper safety procedures including ESD precautions and procedures, safe work environment and equipment handling

7.3 Identify proper disposal procedures for batteries, display devices and chemical solvents and cans

COMMUNICATION AND PROFESSIONALISM
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues

8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ property

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Duration: 5:00-8:30pm (Monday - Thursday) /10 Evenings

EXAMINATION OBJECTIVES
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials. Objectives for the CompTIA A+ Essentials Examination are available for public review at www.comptia.org.

TARGET AUDIENCE
The CompTIA A+ 220-602 exam is targeted for individuals who work or intend to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC technician, etc. Ideally, the CompTIA A+ 220-602 candidate has already passed the CompTIA A+ Essentials examination.

Individuals in some non-technical roles such as student, sales personnel or small business office managers may also find the validation of skills associated with the CompTIA A+ credential to be valuable.

CompTIA recently convened a core of CompTIA A+ subject matter experts representing a diverse group of employers, educators and IT professionals which resulted in the revised CompTIA A+ examinations objectives. The skills and knowledge measured by these objectives were validated through a survey of more then 5,000 CompTIA A+ certified professionals and employers. The results of the survey were used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of an entry-level IT professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

The table below lists the domains measured by this examination and the extent to which they are represented. CompTIA A+ 220-602 (2007 Edition) exams are based on these objectives.

PERSONAL COMPUTER COMPONENTS
1.1 Install, configure, optimize and upgrade personal computer components

1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components

1.3 Perform preventive maintenance of personal computer components

LAPTOPS AND PORTABLE DEVICES
2.1 Identify fundamental principles of using laptops and portable devices

2.2 Install, configure, optimize and upgrade laptops and portable devices

2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices

OPERATING SYSTEMS (unless otherwise noted, operating systems referred within include Microsoft Windows 2000, XP Professional, XP Home and Media Center)
3.1 Identify the fundamental principles of operating systems

3.2 Install, configure, optimize and upgrade operating systems references to upgrading from Windows 95 and NT may be made

3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems

3.4 Perform preventive maintenance for operating systems

PRINTERS AND SCANNERS
4.1 Identify the fundamental principles of using printers and scanners

4.2 Install, configure, optimize and upgrade printers and scanners

4.3 Identify tools and diagnostic procedures to troubleshoot printers and scanners

4.4 Perform preventive maintenance of printers and scanners

NETWORKS
5.1 Identify the fundamental principles of networks

5.2 Install, configure, optimize and upgrade networks

5.3 Use tools and diagnostic procedures to troubleshoot network problems

5.4 Perform preventive maintenance of networks including securing and protecting network cabling

SECURITY
6.1 Identify the fundamentals and principles of security

6.2 Install, configure, upgrade and optimize security

6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security

6.4 Perform preventive maintenance for security

SAFETY AND ENVIRONMENTAL ISSUES
7.1 Identify potential hazards and proper safety procedures including power supply, display devices and environment (e.g. trip, liquid, situational, atmospheric hazards and high voltage and moving equipment)

COMMUNICATION AND PROFESSIONALISM
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues

8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers property

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Duration: 5 days

The Server+ Certification course builds on your existing mid- to upper-level knowledge and experience with personal computer operating systems and networks to validate advanced skills and concepts that you will use on the job in dealing with server technologies. If you are pursuing a CompTIA technical certification path, the CompTIA A+ and CompTIA Network+ certifications are excellent first steps to take before preparing for the CompTIA Server+ certification.

Target Audience
The CompTIA Server+ certification exam is targeted for IT professionals, Network Support Technicians, and Server Hardware Specialists with 18-24 months of experience in the Information Technology industry and hands-on experience with installation, configuration, diagnosis, and troubleshooting PC hardware.

Prerequisites

• Hands-on experience with installation, configuration, diagnosis, and troubleshooting PC hardware and NOS issues

• At least one industry certification, such as CompTIA A+, Compaq ACT, Novell CNA, or Microsoft MCP

In addition to these exam requirements, to ensure your success with this course, we recommend you first take the following courses or have equivalent knowledge:

• A+ Certification, course C002 A+ Accelerated Training

• Network+ Certification, course C003 A+ Network+

Upon successful completion of this course, students will be able to:

• Explore server fundamentals.

• Describe the characteristics of the system processing core subsystem.
• Describe storage system components, so that you can effectively implement several types of storage solutions.
• Explore the communication, power, and input/output subsystems.
• Install servers.
• Configure servers.
• Maintain servers.
• Upgrade server components.
• Explore environmental issues surrounding servers. Troubleshoot servers.
• Explore disaster recovery concepts and techniques.

Course Outline
Lesson 1: Introduction to Servers
Lesson 2: Exploring the System Processing Core
Lesson 3: Exploring the Storage Subsystem
Lesson 4: Exploring the Communication, Power, and Input/Output Subsystems
Lesson 5: Installing Servers
Lesson 6: Configuring Servers
Lesson 7: Maintaining Servers
Lesson 8: Upgrading Server Components
Lesson 9: Exploring Environmental Issues Surrounding Servers
Lesson 10: Troubleshooting Servers
Lesson 11: Exploring Disaster Recovery Concepts and Techniques

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