Duration: 5 Days Instructor Led

This five-day instructor-led course includes self-paced and instructor-facilitated components. It provides students with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory™ directory service infrastructure. The course focuses on a Windows Server 2003 directory service environment, including forest and domain structure, Domain Name System (DNS), site topology and replication, organizational unit structure and delegation of administration, Group Policy, and user, group, and computer account strategies.

This is the sixth course in the Windows Server 2003 Systems Engineer curriculum.

Target Audience
This course is appropriate for individuals who are employed or seeking a position as a systems engineer. This course is also appropriate for individuals who currently support a competitive platform who want to enhance their skills using Windows Server 2003 Active Directory.

Professionals who take this course should meet the following entry criteria:
• New to implementing Windows Server 2003 Active Directory.
• Preparing for MCP exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, which is a core requirement for the MCSE certification.

After completing this course, students will be able to:

• Describe the logical and physical components of Active Directory.

• Create and configure a forest and domain structure by using an Active Directory infrastructure design.
• Plan and implement an organizational unit structure.
• Plan and implement Active Directory user, group, and computer accounts.
• Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.
• Deploy, manage, and troubleshoot software that is deployed using Group Policy.
• Implement sites to manage and monitor Active Directory replication.
• Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory.
• Plan and manage operations masters.
• Back up, restore, and maintain Active Directory.
• Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

Prerequisites
Before attending this course, students must have completed:
• Course 2278: Planning and Maintaining a Windows Server 2003 Network Infrastructure, or have the equivalent knowledge and skills.
Microsoft Certified Professional Exams
• Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

Course Outline
Module 1: Introduction to Active Directory Infrastructure
This module introduces students to the Active Directory infrastructure, its logical and physical structure, and its function as a directory service. The module also introduces the command-line tools and snap-ins that you can use to examine the components of Active Directory and the Active Directory design, planning, and implementing process.

Module 2: Implementing an Active Directory Forest and Domain Structure
This module discusses Active Directory installation requirements, how to create a forest and domain structure by using the Active Directory Installation Wizard, and the post-installation tasks you must perform. It also explains how to configure DNS in an Active Directory environment, raise forest and domain functional levels, and create trust relationships.

Module 3: Implementing an Organizational Unit Structure
This module discusses how to create organizational units, how to delegate common administrative tasks, how to customize the delegation of administrative tasks for an organizational unit, and how to plan the implementation of an organizational unit structure.

Module 4: Implementing User, Group, and Computer Accounts
This module explains how to plan and implement Active Directory user, group, and computer accounts. It also explains how to create multiple user and computer accounts by using command-line tools such as CSVDE and LDIFDE, and how to manage accounts by using Windows Script Host. The module also explains how to implement User Principle Name (UPN) suffixes.

Module 5: Implementing Group Policy
This module explains how to plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.

Module 6: Deploying and Managing Software by Using Group Policy
In this module, students learn how to deploy and manage software by using Group Policy. The module focuses on basic concepts of deploying, configuring, and maintaining software, troubleshooting deployed software, and planning software deployment.

Module 7: Implementing Sites to Manage Active Directory Replication
This module explains how to implement sites to manage and monitor replication in Active Directory. The module presents basic concepts of replication and sites in Active Directory, specifically: creating, configuring, and managing sites; monitoring and troubleshooting replication failures; and planning a site strategy.

Module 8: Implementing the Placement of Domain Controllers
This module introduces students to the placement of domain controllers. It focuses on the placement and planning of domain controllers, including global catalog servers, and DNS servers that are integrated with Active Directory. The module also discusses guidelines for caching universal group membership for a site.

Module 9: Managing Operations Masters
This module introduces students to managing operations masters in Active Directory. It explains the purpose of each of the five types of operations masters, how to transfer and seize operations master roles, and how to plan a strategy for placing operations masters.

Module 10: Maintaining Active Directory Availability
This module explains basic concepts about maintaining Active Directory availability, including how to defragment, move, back up, restore, and monitor an Active Directory database.

Module 11: Planning and Implementing an Active Directory Infrastructure
This module provides students with the skills to plan and implement an Active Directory service infrastructure based on the business requirements of a fictitious organization.

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Duration: 3 Days

In this course, you will be introduced to the concept of the relational database and the Microsoft Office Access 2003 relational database application, and information management tools. You will also learn how to design and create a new Access database.

Target Audience
This course is designed for students who wish to learn the basic and intermediate-level operations of the Microsoft Access Database program to perform their day to day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes.

The first day addresses job responsibilities that include working with tables to create and maintain records, locate records, and produce reports based on the information in the database. It also provides the fundamental knowledge and techniques needed to advance to more technical Access responsibilities, such as creating and maintaining new databases and using programming techniques that enhance Access applications.

The second day addresses job responsibilities that include creating new databases, tables, and relationships, as well as working with and revising intermediate-level queries, forms, and reports. It also introduces integrating Access data with other Microsoft applications.

Course Objectives
You will be introduced to the features of the Microsoft Office Access 2003 application. You will design and create a new Access database; improve queries, forms, and reports; and integrate Access with other applications. This course is also designed for students pursuing the Microsoft Office Specialist Certification for Access 2003, and it is a prerequisite to taking more advanced courses in Access 2003.

Course Outline

• An Overview of Microsoft Access
• Managing Data
• Establishing Table Relationships
• Querying the Database
• Designing Forms
• Producing Reports
• Planning a Database
• Building the Structure of a Database
• Controlling Data Entry
• Finding and Joining Data
• Creating Flexible Queries
• Improving Your Forms
• Customizing Your Reports
• Expanding the Reach of Your Data

Pre-requisites
Windows XP (New Version) - Level 1
Windows XP (New Version) - Level 2

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Duration: 3 Days

This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL™ Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At this level, the qualification remains very similar to the ITIL V2 Foundation qualification. Whether adopting ITIL™ or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT Service Support and Delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.

Prerequisites
1 - 2 years of IT experience along with the following Course

Certification preparation
ITIL certification: Practitioner / Manager

Accreditation
The IT Infrastructure Library (ITIL™) is a series of publications giving best practice guidance on the provision of IT services and the accommodation and environmental facilities needed to support IT. ITIL is supported by a certification structure, administered by the “ITIL Certification Management Board” (ICMB) founded by EXIN - Examination Institute for Information Science.

Target Audience
Students should have 1-2 years of experience within environments such as:
• Members of Help Desks, Call Centers, or Service Desks
• IT Management
• Employees who support any aspect of IT Operations Management
• Relationship managers who are the interface between IT and the business

Course Objectives

• Course manual, mock exams
• Throughout the courseware, examples will be used to illustrate how ITIL relates to each student’s daily activities and they will work on exercises to reinforce the ITIL Core Lifecycle. The content of the course is designed to provide a balance of theory, practical application and self-study components.
• Introductions
• ITIL Overview
• IT Service Management as a Practice
• Service Operation Processes con’t
• Service Design Processes
• Service Transition Processes
• Service Strategy Lifecycle Processes
• Continual Service Improvement Processes
• Review
• Exam Registration

Course Outline

• ITIL Overview
• Service Management as a practice
• ITIL core lifecycle
• ITIL core lifecycle stages
• ITIL core lifecycle processes
• Service strategy
• Service design
• Service transition
• Service Operation functions and roles
• Service Operation lifecycle processes
• Continual Service improvement
• The Processes in the lifecycle core
• Class exercise to reinforce knowledge
• Mock exam
• Review

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Duration: 2 Days

Designed for all levels of IT Service and Support staff, this course (in the form of a student guide) provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in an interactive dialogue-based setting from seasoned process consultants who have gained years of experience through numerous service improvement assignments. To reinforce retention and knowledge transfer, students work through applied exercises after each module.

Certification preparation
• Participants are equipped with mock exams and certification exam preparation guides.
• Prepares participants for the 1 hour, 40-question multiple choice exam.

Accreditation
Examination Institute for Information Science (EXIN) accredited and approved content.

Target Audience
Students should have 1-2 years of experience within environments such as:

• Help Desk, Service Desk, Technical Support, Process Leadership, Call Centre

• Change Management, Release Management, Service Level Management, Availability Management, Capacity Management, Financial Management for IT
• IT Professionals who desire to achieve the ITIL Practitioner or Masters levels

Course Objectives
Immediate benefits of attending this course:

• Gain an understanding of the ITIL framework and its relationships with the 10 foundational processes and Service Desk functions

• Ability to illustrate how the ITIL processes can be utilized in any size organization
• Ability to blend IT services with the current and future needs of the business/customer
• Improve on the quality of the IT service delivered
• Knowledge of how to reduce the long-term costs of IT service provisions
• Ability to promote a common vision and language within the IT infrastructure

Course Outline
1. Service Desk Function
2. Incident Management Process
3. Problem Management Process
4. Change Management Process
5. Release Management Process
6. Configuration Management Process
7. Service Level Management Process
8. Availability Management Process
9. Capacity Management Process
10. IT Service Continuity Process
11. Financial Management for IT Services Process

Job Specification
We are seeking a dynamic intellectual to join our team as a Sales and Marketing Manager. The incumbent will be responsible for planning, leading and strategising dotTech’s sales/marketing activities towards becoming the premier ICT training and consulting company across the Caribbean. He/she will also be mandated to aid in the development of a strong dotTech brand, high quality of service and a cohesive and goal-oriented sales team that will serve corporate Jamaica and the Caribbean.

Role

• Improve marketability of products and services.
• Create and maintain a high level of visibility and awareness of products and services within the market.
• Ensure dotTech’s quality of service through measurement and reporting on client satisfaction.
• Maintain dotTech’s competitiveness in the marketplace through innovation, strategy and good guidance.
• Extend and maintain dotTech’s presence across the Caribbean business community.

Primary Responsibilities

• Management of resources, skills and talents assigned to the department.
• Management of product and service performance.
• Develop strategies to ensure increased market penetration.
• Niche market identification and pursuit.
• New market creation and coordination of market research activities.
• Business development.
• Develop and maintain quality assurance procedures to ensure consistent quality delivery of product/service to ensure high customer satisfaction.
• Plan and implement sales and marketing promotions and campaigns.
• Develop annual and quarterly sales and marketing plans/strategies based on company’s goals and direction and make submissions for approval.

Qualifications and Experience

• A Bachelor of Science in Marketing, Administration or equivalent.
• A minimum of two (2) years experience serving in a marketing/sales capacity.
• A minimum of two (2) years experience serving in a management capacity.
• Proven track record of successes in creating visibility.
• Sound knowledge/experience of sales cycle.

Special Skills
The applicant should possess the following traits:

• Effective oral and written communication skills (eloquence, articulation, diction).
• Good interpersonal relations skills.
• Self-motivated.
• Attention to detail.
• Excellent negotiating skills.
• Team Player.

Additional language skills and ability to travel in the region will be considerations in selecting the ideal candidate.

Duration: 5 Days

This course is training for UNIX users who desire to increase their skill set to include basic UNIX System V Release 4 Operating System-based system administration and/or work effectively in a multi-vendor UNIX local or networked environment.

Prerequisites
To ensure your success, we recommend you have at least six months experience on a UNIX variant operating environment.

Performance-Based Objectives
Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:

• Customize the Korn Shell environment.

• Build shell scripts in the Korn shell.
• Control the UNIX system.
• Manage UNIX user accounts.
• Manage system software in UNIX.
• Manage file systems in UNIX.
• Troubleshoot the UNIX system.
• Configure the UNIX client/server environment.
• Apply security practices to UNIX systems.
• Improve the UNIX system performance.

Course Outline
Lesson 1: Customizing the Korn Shell Environment
Lesson 2: Building Shell Scripts in the Korn Shell
Lesson 3: Controlling the UNIX System
Lesson 4: Managing User Accounts
Lesson 5: Managing System Software
Lesson 6: Managing File Systems
Lesson 7: Troubleshooting the System
Lesson 8: Configuring the Client/Server Environment
Lesson 9: Applying Security Practices to UNIX Systems
Lesson 10: Improving System Performance
Appendix A: Linux Process for Lesson 5: Managing System Software

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Duration: 5 Days Instructor-Led

For users of Linux (or UNIX) who want to start building skills in systems administration on Red Hat Linux to a level where they can attach and configure a workstation on an existing network.

Objective
A Linux system administrator who has proven competency by passing the RHCT Exam, a realistic performance-based lab exam that tests his/her actual ability to install, configure, and attach a new Red Hat Linux system to an existing production network.

Target Audience
Linux or UNIX users who understand the basics of Red Hat Linux and desire further technical training to begin the process of becoming a system administrator.

Prerequisite
Red Hat Linux Essentials or equivalent experience with Red Hat Linux.

Course Outline
Unit 1 Hardware, Device Configuration, and Installation
Unit 2 Linux File system Management
Unit 3 System Initialization and Services
Unit 4 User Administration
Unit 5 Network Configuration
Unit 6 System Administration Tools
Unit 7 RPM, Boot Loaders, and Kickstart
Unit 8 Kernel Services and Configuration
Unit 9 The X Window System
Unit 10 Troubleshooting

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Trainer: Michael Gregg

Duration: 5 Days

The Fast Track to CISSP course provides a comprehensive prospectus based upon the core principle concepts of security. The curriculum, though primarily lecture and case studies, discusses the ten core Common Body of Knowledge (CBK) subject areas that are fundamental to the understanding of security. This intense five-day class not only provides an excellent foundation of security but it prepares CIOs, managers, and engineers for their CISSP certification exam.

Prerequisites
Students should have certifications in A+, Network+, or Security+, or possess equivalent professional experience. Students may have one or more of the following certifications or equivalent experience: MCSE, SCNP, and CCNP.

Target Audience

• Network and system administrators
• New security administrators and staff
• IT security officers
• IT security managers
• Managers
• This course is designed for the Certified Information Systems Security Professional (CISSP) certification candidate
• Certification testing is optional and must be registered separately.

Course Objectives
You will control access to data and information systems using common access control best practices. You will discover how networks are designed for security, and the components, protocols, and services that allow telecommunications to occur in a secure manner.

Next, you will learn about the principles of security management and how to manage risk as part of a comprehensive information security management program. You will explore applications and systems development security controls. Then, you will learn how to perform cryptography and how to secure system architecture. You will examine operations security and the appropriate controls and best practices to use to keep operations secure. You will learn how to perform business continuity planning and apply physical security to protect organizational assets and resources.

Finally, you will explore law, investigations, and ethics with respect to information systems security and computer forensics.

On course completion, students will be able to:

• Control access to information systems.
• Network systems and telecommunications.
• Define security management.
• Apply applications security.
• Create cryptographic solutions.
• Secure system architecture.
• Execute operations security.
• Perform business continuity planning.
• Apply good physical security practices.
• Apply law, investigations, and ethics.

Course Outline
Module 1 Physical (Environmental) Security
Module 2 Access Control
Module 3 Cryptography
Module 4 Security Architecture and Design
Module 5 Telecommunications and Network Security
Module 6 Business Continuity and Disaster Recovery Planning
Module 7 Legal, Investigation, Compliance, and Investigations
Module 8 Application Security
Module 9 Information Security and Risk Management
Module 10 Operations Security

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Duration: 5 Days
This class is applicable to Oracle8i, Oracle9i and Oracle Database 10g users. This course introduces students to PL/SQL and helps them understand the benefits of this powerful programming language. In the class, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications.

Students learn to create anonymous PL/SQL blocks, stored procedures, and functions. They learn about declaring variables and trapping exceptions. Students will also learn to develop stored procedures, functions, packages and database triggers. Students will learn to manage PL/SQL program units manage dependencies, manipulate large objects, and use some of the Oracle-supplied packages. Students use iSQL*Plus to develop these program units. Demonstrations and hands-on practice reinforce the fundamental concepts.

Target Audience

• Database Designers
• Forms Developer
• PL/SQL Developer
• Technical Consultant

Prerequisite
Oracle Database 10g: Introduction to SQL

Course Objectives

• Design PL/SQL anonymous blocks that execute efficiently
• Write PL/SQL code to interface with the database
• Describe the features and syntax of PL/SQL
• Use PL/SQL programming constructs and conditionally control code flow (loops, control structures, and explicit cursors)
• Handle runtime errors
• Create simple procedures and functions
• Design PL/SQL packages to group and contain related constructs
• Categorize and Use the Oracle supplied PL/SQL packages to generate screen output, file output, web output, and mail output
• Schedule PL/SQL jobs to run independently
• Write dynamic SQL for more coding flexibility
• Create triggers to solve business challenges
• Manage dependencies between PL/SQL subprograms

Course Outline

• Introduction to PL/SQL
• Declaring PL/SQL Identifiers
• Writing Executable Statements
• Interacting with the Oracle Server
• Writing Control Structures
• Working with Composite Data Types
• Using Explicit Cursors
• Handling Exceptions
• Creating Stored Procedures
• Creating Stored Functions
• Creating Packages
• Using More Package Concepts
• Utilizing Oracle Supplied Packages in Application Development
• Dynamic SQL and Metadata
• Design Considerations for PL/SQL Code
• Managing Dependencies
• Manipulating Large Objects
• Creating Triggers
• Applications for Triggers
• Understanding and Influencing the PL/SQL Compiler

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Duration: 5 Days

Oracle DBAs manage the industry’s most advanced information systems and command some of the highest salaries. This course is your first step towards success as an Oracle professional, designed to give you a firm foundation in basic database administration. In this class, you’ll learn how to install and maintain an Oracle database.

Students will gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Students will also learn how to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. The lesson topics are reinforced with structured hands-on practices. This course is designed to prepare you for the corresponding Oracle Certified Associate exam.

Target Audience

• Database Administrators
• Sales Consultants
• Support Engineer
• Technical Consultant

Prerequisite
Oracle 10g Program with PL/SQL

Course Objectives

• Install and configure the Oracle Database 10g
• Create and administer user accounts in the Oracle Database 10g
• Backup and Recovery of the Oracle Database 10g
• Monitor, troubleshoot, and maintain the Oracle Database 10g
• Configure Oracle Net services for the Oracle Database 10g

Course Outline

• Introduction
• Installing Oracle Database 10g Software
• Create an Oracle Database
• Database interfaces
• Controlling the database
• Storage Structures
• Administering users
• Managing Schema Objects
• Managing Data
• PL/SQL
• Oracle Database Security
• Oracle Net Services
• Oracle Shared Server
• Performance Monitoring
• Proactive Maintenance: Objectives
• Undo Management
• Monitoring and Resolving Lock Conflicts
• Backup and Recovery Concepts
• Database backups
• Database Recovery

Suggested Follow-Up Course
Oracle Database 10g: Administration Workshop II

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