Duration: 5 Days Instructor Led

This provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003.

Target Audience
This course is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless and Internet messaging connectivity.

Prerequisites
Before attending this course, students must have:
• Working knowledge of Microsoft Windows Server 2003.
• Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP).

In addition, it is recommended, but not required, that students have completed:
• Course 2274: Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge
• Course 2275: Maintaining a Microsoft Windows Server 2003 Environment, or equivalent knowledge
• Course 2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts, or equivalent knowledge
• Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.

Microsoft Certified Professional Exams
This course will help students prepare for the following Microsoft Certified Professional exam:
Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003

Course Outline
Module 1: Installing and Upgrading to Exchange Server 2003
Module 2: Configuring and Managing Exchange Server 2003
Module 3: Securing Exchange Server 2003
Module 4: Managing Recipients
Module 5: Managing Public Folders
Module 6: Managing Address Lists
Module 7: Implementing and Managing Client Access with Internet Protocols
Module 8: Managing Client Configuration and Connectivity
Module 9: Managing Routing
Module 10: Managing Mobile Devices with Exchange Server 2003
Module 11: Managing Data Storage and Hardware Resources
Module 12: Planning for and Recovering from Disasters
Module 13: Performing Preventive Maintenance
Module 14: Migrating Users from Exchange Server 5.5 to Exchange Server 2003

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MICROSOFT SERVER
MS 2779 Implementing a Microsoft SQL Server 2005 Database
MS 2840 Implementing Security for Applications
MS 2400 Implementing and Managing Microsoft Exchange Server 2003
Microsoft Access 2003: Level 1

ORACLE
Oracle Database 10g: Administration Workshop I
Oracle Database 10g: Data Guard Administration

CISCO
CCNA Exploration v4.0 - Parts I & II

REPORT WRITING
Crystal Reports - Quick Start
Crystal Reports 10 - Power User

PROJECT SKILLS DEVELOPMENT
Project Management

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Duration: 5:00-8:30pm (Monday - Thursday) /10 Evenings

EXAMINATION OBJECTIVES
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials. The CompTIA A+ Essentials Examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Hands-on experience or equivalent knowledge includes installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventive maintenance of basic personal computer hardware and operating systems.

CompTIA recently convened a core of CompTIA A+ subject matter experts representing a diverse group of employers, educators and IT professionals which resulted in the revised CompTIA A+ examinations objectives. The skills and knowledge measured by these objectives were validated through a survey of more then 5,000 CompTIA A+ certified professionals and employers. The results of the survey were used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of an entry-level IT professional. The intent is to certify individuals in a body of knowledge that is identified and accepted as the baseline or foundation of an entry-level IT professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

The table below lists the domains measured by this examination and the extent to which they are represented. CompTIA A+ Essentials (2007 Edition) exams are based on these objectives.

PERSONAL COMPUTER COMPONENTS
1.1 Identify the fundamental principles of using personal computers

1.2 Install, configure, optimize and upgrade personal computer components

1.3 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components

1.4 Perform preventive maintenance on personal computer components

LAPTOP AND PORTABLE DEVICES
2.1 Identify the fundamental principles of using laptops and portable devices

2.2 Install, configure, optimize and upgrade laptops and portable devices

2.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices

2.4 Perform preventive maintenance on laptops and portable devices

OPERATING SYSTEMS (unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, XP Professional, XP Home and Media Center)
3.1 Identify the fundamentals of using operating systems

3.2 Install, configure, optimize and upgrade operating systems – references to upgrading from Windows 95 and NT may be made

3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems

3.4 Perform preventive maintenance on operating systems

PRINTERS AND SCANNERS
4.1 Identify the fundamental principles of using printers and scanners

4.2 Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners

4.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners

NETWORKS
5.1 Identify the fundamental principles of networks

5.2 Install, configure, optimize and upgrade networks

5.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks

SECURITY
6.1 Identify the fundamental principles of security

6.2 Install, configure, upgrade and optimize security

6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security

6.4 Perform preventive maintenance for computer security

SAFETY AND ENVIRONMENTAL ISSUES
7.1 Describe the aspects and importance of safety and environmental issues

7.2 Identify potential hazards and implement proper safety procedures including ESD precautions and procedures, safe work environment and equipment handling

7.3 Identify proper disposal procedures for batteries, display devices and chemical solvents and cans

COMMUNICATION AND PROFESSIONALISM
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues

8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ property

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Duration: 5:00-8:30pm (Monday - Thursday) /10 Evenings

EXAMINATION OBJECTIVES
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials. Objectives for the CompTIA A+ Essentials Examination are available for public review at www.comptia.org.

TARGET AUDIENCE
The CompTIA A+ 220-602 exam is targeted for individuals who work or intend to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Job titles in some organizations which are descriptive of the role of this individual may be: Enterprise technician, IT administrator, field service technician, PC technician, etc. Ideally, the CompTIA A+ 220-602 candidate has already passed the CompTIA A+ Essentials examination.

Individuals in some non-technical roles such as student, sales personnel or small business office managers may also find the validation of skills associated with the CompTIA A+ credential to be valuable.

CompTIA recently convened a core of CompTIA A+ subject matter experts representing a diverse group of employers, educators and IT professionals which resulted in the revised CompTIA A+ examinations objectives. The skills and knowledge measured by these objectives were validated through a survey of more then 5,000 CompTIA A+ certified professionals and employers. The results of the survey were used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of an entry-level IT professional.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

The table below lists the domains measured by this examination and the extent to which they are represented. CompTIA A+ 220-602 (2007 Edition) exams are based on these objectives.

PERSONAL COMPUTER COMPONENTS
1.1 Install, configure, optimize and upgrade personal computer components

1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components

1.3 Perform preventive maintenance of personal computer components

LAPTOPS AND PORTABLE DEVICES
2.1 Identify fundamental principles of using laptops and portable devices

2.2 Install, configure, optimize and upgrade laptops and portable devices

2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices

OPERATING SYSTEMS (unless otherwise noted, operating systems referred within include Microsoft Windows 2000, XP Professional, XP Home and Media Center)
3.1 Identify the fundamental principles of operating systems

3.2 Install, configure, optimize and upgrade operating systems references to upgrading from Windows 95 and NT may be made

3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems

3.4 Perform preventive maintenance for operating systems

PRINTERS AND SCANNERS
4.1 Identify the fundamental principles of using printers and scanners

4.2 Install, configure, optimize and upgrade printers and scanners

4.3 Identify tools and diagnostic procedures to troubleshoot printers and scanners

4.4 Perform preventive maintenance of printers and scanners

NETWORKS
5.1 Identify the fundamental principles of networks

5.2 Install, configure, optimize and upgrade networks

5.3 Use tools and diagnostic procedures to troubleshoot network problems

5.4 Perform preventive maintenance of networks including securing and protecting network cabling

SECURITY
6.1 Identify the fundamentals and principles of security

6.2 Install, configure, upgrade and optimize security

6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security

6.4 Perform preventive maintenance for security

SAFETY AND ENVIRONMENTAL ISSUES
7.1 Identify potential hazards and proper safety procedures including power supply, display devices and environment (e.g. trip, liquid, situational, atmospheric hazards and high voltage and moving equipment)

COMMUNICATION AND PROFESSIONALISM
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues

8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers property

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