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CISSP
Certified Information Systems Security Professional (CISSP)

Duration: 2 Days Instructor Led

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

After completing this workshop, students will be able to:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
• Monitor and troubleshoot client performance and connectivity.
• Identify and resolve issues related to access of resources and messages.
• Monitor and troubleshoot mail flow.
• Monitor and troubleshoot Mailbox servers.
• Monitor and troubleshoot external and additional services.
• Identify trends in a messaging system.

Prerequisites
This workshop requires that students meet the following prerequisites:

• Fundamental knowledge of network technologies including DNS and firewall technologies.
• Experience administering Exchange Server 2007.
• Experience with the Windows Server 2003 operating system.
• Experience with Active Directory directory service in Windows Server 2003.
• Experience with managing backup and restore on Windows Servers.
• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:
• Exam Exam 70-236: Implementing: Troubleshooting

• Exam and Maintaining a MS Exchange Server 2007 Infrastructure.:

Course Materials
The student kit includes a comprehensive workbook and Student Materials compact disk for this class.

Course Outline
Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
Unit 3: Troubleshooting Access to Resources and Messages
Unit 4: Monitoring and Troubleshooting Mail Flow
Unit 5: Monitoring and Troubleshooting Mailbox Servers
Unit 6: Monitoring and Troubleshooting External and Additional Services
Unit 7: Identifying Trends in a Messaging System

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Duration: 3 Days Instructor Led

At the end of this three-day course, students who are new to Microsoft Exchange Server will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Microsoft Exchange Server 2007 and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.

After completing this course, students will be able to:

• Describe how Exchange Server 2007 and the Active Directory directory service work together
• Install Exchange Server 2007.
• Configure Mailbox server roles.
• Manage recipient objects.
• Manage e-mail and address lists.
• Manage client access.
• Manage Messaging Transport.
• Manage availability, backup and recovery.
• Maintain the message system.

Prerequisites
This course requires that students meet the following prerequisites:

• Experience using these tools and applications:
• NTBackup command.
• NSLookup command.
• Windows Explorer
• Microsoft Management Console (MMC)
• Active Directory Users and Computers
• Active Directory Sites and Services
• Internet Information Services (IIS) Admin
• Outlook
• Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means.
• Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub).
• Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.
• Conceptual understanding of e-mail technologies For example, that Simple Mail Transport Protocol (SMTP) is a protocol used for e-mail and the differences between transport protocols and client access protocols (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP).

Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:
• Exam Exam 70-236: Implementing: Troubleshooting

• Exam and Maintaining a MS Exchange Server 2007 Infrastructure.

Course Materials
The student kit includes a comprehensive workbook and a Student Materials compact disk for this class.

Course Outline
Module 1: Overview of Exchange and Active Directory
Module 2: Installing Exchange Server 2007
Module 3: Configuring Mailbox Server Roles
Module 4: Managing Recipient Objects
Module 5: Managing E-Mail Addresses and Address Lists
Module 6: Managing Client Access
Module 7: Managing Messaging Transport
Module 8: Managing Availability, Backup and Recovery
Module 9: Maintaining the Messaging System

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